Refund Policies
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused and in the same condition that you received it, and must have its original packaging. Additionally, you'll need a receipt or proof of purchase.
To initiate a return, you can contact us at braykimempresa@gmail.com
We will provide you with instructions on how and where to send your package. You will need to print a shipping label yourself and cover the cost of shipping. Items returned to us without a return request will not be accepted.
You can always contact us for any return questions at braykimempresa@gmail.com
Exceptions / Non-returnable items
Several types of products are exempt from return. Perishable products, such as food, flowers, newspapers or magazines cannot be returned.
We also do not accept products that are intimate or sanitary, hazardous materials or flammable liquids or gases.
Additional items that cannot be returned:
- Gift Cards
Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 business days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Next, contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often a processing time before you can see a refund posted.
If you have done all of the above and you still have not received your refund, you can contact us by writing to braykimempresa@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Changes (if applicable)
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at braykimempresa@gmail.com
Shipment
Shipping costs for returning your item are your responsibility. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take to receive your exchanged product may vary.
If you are shipping an item over $75, it is recommended that you use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.
14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition as when you received it, unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.